Aurora Shopper Assist
Live view of the storefront assistant for the Customer Care team.
Conversations today1,284
Resolved without a person71%
Waiting for an agent6
Median first reply1.4 s
Waiting for an agent
| Conversation | Customer | Topic | Waiting | Reason |
|---|---|---|---|---|
| C-48213 | Dana K. | Order AO-771904 split shipment | 3 min | Asked for a person |
| C-48207 | Luis M. | Exchange: Trailhead Fleece, size M → L | 5 min | Exchange over 30 days |
| C-48199 | Priya S. | Gift card balance | 8 min | Card not found |
| C-48190 | Tom R. | Damaged Summit Pack on arrival | 11 min | Photo review |
Top intents this week
| Intent | Share | Resolved by assistant |
|---|---|---|
| Where is my order | 34% | 92% |
| Sizing and fit | 18% | 81% |
| Start a return | 15% | 77% |
| Product care | 9% | 88% |
| Promo codes | 7% | 64% |